Frequently Asked Questions

Q. I mounted an ISO disc in new virtual drive and DVDx 4.1 couldn't see it, what do I do ?

A. Quit and start again DVDx 4.1 ; because DVDx 4.1 detects physical and virtual drive at start:

  • if you mount an ISO disc in an existing virtual drive, DVDx 4.1 detects and loads it immediately ;
  • if you mount in a new virtual drive DVDx 4.1 must be restarted.

Q. Ripping or transcoding job failed, what do I do ?

A. Save job report and look for obvious issue, eventually send the report to starbuck at labdv dot com or post issue in forum:

Q. Ripping or transcoding job succeeded but the output audio/video file isn't what I expected, what do I do ?

A. Save job report and look for obvious issue in profile section, eventually send the report to starbuck at labdv dot com or post issue in forum:

Q. I burnt subtitles from DVD/Blu-ray movie into video but I can't see them, what do I do ?

A. Burning pictured-based (DVD/Blu-ray) subtitles into video stream can be tricky and may fail with default transcoder settings:

Q. Sometimes, DVDx 4.1 crashes while starting, what do I do ?

A. DVDx 4.1 comes with new backend process manager which sometimes starts too quickly and process I/O channels messed up and make application crashing:

  • don't mind and restart DVDx 4.1

Crashes almost disappeared with release 4.1.1.1 (Beta 1.1).

Q. VLC player failed to play the encoded file, what do I do ?

A. VLC (current version 2.1.2) isn't able to play:

  • LossLessJpeg video streams
  • DTS HD audio streams
  • ADPCM IMA (QT) audio streams

I guess VLC will be supported these new formats in further release. Nevertheless, Starbuck's FreePlayer read all these formats perfectly.

Q. I'm not happy with the encoded output file, should I rip the disc again ?

A. No, you can load originally ripped MKV file in the converter and restart just the transcoding process. Ripped MKV files and in output folder in the 'rip' directory:

Q. Video playback issues with integrated DVDx 4.1 video player, what do I do ?

A. DVDx 4.1 internal player is a fork of Starbuck's FreePlayer therefore FreePlayer documentation applies for DVDx 4.1 video playback:

  • try to set player video driver to gl or gl2
  • you may set it for both player and Blu-ray player
  • or look for a solution in FreePlayer FAQ